Return or exchange an item
Our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. At To Canvas, we pride ourselves on our customer service and the quality of our product. Every canvas we sell passes through our quality control, where they are checked by hand before making their way to you. So in the unlikely even you receive a faulty canvas, we return 100% of the cost to you with no question asked.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange using Parcel2Go.com
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