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Return Policy

Return or exchange an item
Our 100% money back guarantee


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If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. At To Canvas, we pride ourselves on our customer service and the quality of our product. Every canvas we sell passes through our quality control, where they are checked by hand before making their way to you. So in the unlikely even you receive a faulty canvas, we return 100% of the cost to you with no question asked.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.

We recommend that customers return goods for refund or exchange using Parcel2Go.com

Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first class services.

Parcel2Go.com offers low cost discounted courier rates.

With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.

For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.

Click here to go to the Parcel2Go.com website.